Meet the team



Director & Head Instructor 

DipSportsNutr, DipSportsPsych

Paolo has more than thirty year’s experience in the skiing industry, teaching and coaching in the United States, Europe and Australia. He holds a diploma of sports psychology, sports nutrition and is a qualified fitness trainer. Paolo provides a holistic approach to snow sports, incorporating mental and physical health and fitness.  He is a member of APSI (Australian Professional Snow Sports Instructors) and ISIA (International Ski Instructors Association). 

Since first witnessing the indoor slopes in action in the Netherlands, Paolo has been focused on bringing them to Australia.  Paolo is the definition of dedicated - first in pouring his heart and soul into the physical build and fit out of Vertikal, meticulously crafting every detail of the ski centre to re-create snow “culture” here in Canberra, and second, in his genuine interest and drive to get the best out of his students.   Have a spare hour to talk about Ted Ligety's spectacular racing technique? Paolo’s your man.  After all, Paolo was born with a tiny pair of skis on his feet. 

Favourite snow destination – Kitzbuhel, Austria

Favourite après scene – 5 schnapps down lounging in front of an open fire



co- founder

Charlotte is a corporate communications professional with more than ten year’s experience in both Australia and the United States. A life-long skier and snow lover, Charlotte raced at intervarsity level, and has skied in resorts throughout Europe, north America, and Australia/NZ. Charlotte oversees the day-to-day operations of the Centre.  If you see a big yellow Labrador then you know Charlotte is on site. 

Favourite snow destination – Saalbach, Austria

Favourite après scene – Furry 80s après boots



manager & ski instructor

Claire is a professional ski instructor and coach with vast experience teaching children and adults.  Claire’s energy and enthusiasm with children in particular, makes her critical to Vertikal as her love of skiing is evident in her teaching methods.  Her superior customer service skills are truly a natural gift. Come in and meet Claire, and ask her about her fascination with vintage ski wear.

Favourite snow destination – Steamboat Springs, Colorado

Favourite après scene – Dancing in ski boots with a plate of nachos.

Favourite Skis: Sego Gnarwals

Best hot choc?: Extra spicthy chile hot chocolate


Miriam Pollak


BSc (psychology, physiology) GradDipSciComm MHumNutr, IOCDipSportsNutr

Mim is a Nutritionist and sought-after global health science writer and presenter. She holds degrees in physiology, psychology, science communication and nutrition, and is currently completing further studies with the International Olympic Committee in sports nutrition.

Each client has their own journey and own goals, and Mim’s drive comes from making good health achievable for everyone. Some of her specialist areas include athletes (at all levels), injury recovery, food intolerances and weight loss.

Age when you started skiing/boarding? Less than a year ago, on Vertikal’s own indoor slopes. Suffice to say, she’s been hooked ever since.

Favourite Snow destination: I need to visit more places before I can answer that.

Favourite apres scene: An open fire, glass of wine in hand.


JEss Harris

supervisor & ski instructor

Age when you started skiing/boarding? I started boarding at 13 and started skiing at 16.

Favourite snow destination: Whistler Blackcomb, Canada.

Favourite après scene: Dancing in the Skitube carpark trying not to spill my hot chocolate.

Favourite Skis: Volkl Kenja

Best hot choc?: Whipped cream with Flake sprinkled on top.


katrina robinson

reception & ski instructor

Age when you started skiing/boarding? Five

Favourite snow destination: Whistler Blackcomb, Canada

Favourite après scene: Chicken wings sitting on a snow deck

Favourite Skis: Volkl Yumis

Best hot choc?: Mix milk choc with white choc!