Frequently asked questions


How does it actually work?

The slope itself is a giant “mat” made of soft white nylon fibre that sits on a tilted and moving platform.   It can be adjusted in height, and is operated on an electric and hydraulic mechanism. The instructor operates the simulator via a hand-held remote and can stop the slope at any time.

Safety rails surround the slope with a handrail at the front for added safety. A mirrored front wall provides immediate feedback for the participant to adjust and modify technique as they train.

While the slopes feel a little different to snow underfoot, the technique is exactly the same.

What level would I be to start?

If this is your first time to Vertikal, we will need to book you into an Introduction class. This is so you can get a feel for the mats before you advance to your on-mountain level. After your introductory class we will be able to place you in the appropriate class.

What is the minimum age allowed on the slopes?


Children can begin skiing at 4 years old, or a strong 3, and snowboarding at 7 years old.

All classes are 30 minutes. If there is another class at your level following yours, you will be able to add on an extra 30 minutes to make a 1 hour session. This will be at an additional cost. Please arrive 15 minutes early to ensure you are checked in, and ready to go.

How long is a class?

You are able to bring your own boots for both skiing and snowboarding, however you will not be able to bring your own skis or snowboards because all our equipment has been de-tuned specifically for the mats and has no wax.

Can I bring my own equipment?

Something comfortable that will allow you to be active. Most exercise gear is fine but you can also wear your ski pants if you prefer. Please bring along a pair of long socks to go under your boots. We have waterproof pants available at no extra cost.

What do I wear to my session?

How do I confirm my booking?

We will send you a confirmation email. We do not offer online bookings at this point in time. Cancellations earlier than 24 hours can be rescheduled. Cancellations within the 24 hour window will be refunded only 50% of their original purchase price.

We encourage you to book into a session in advance so you do not miss out on your preferred time and date. It is always best to call or email and see if an instructor or class suited to you is running at your requested time so you are not disappointed.

How long in advance do I need to book?

Up to 3 people can be in one class.

How many students in each class?

Obviously, you aren’t skiing or boarding on snow, but you will be surprised how similar to the mats feel to snow.  The main difference is actually your time spent on the slopes where time on our mats is concentrated performance training. 10 minutes on our mat is the equivalent of Kozzie, from the top of chair lift to the bottom, non stop.

What is the difference between the mountain and the mats?

Don’t be scared about falling over! Our instructors are always watching and will stop the mats when this occurs.

What happens if I fall over?

Please note, instructor requests are accepted and generally granted however we cannot always guarantee the same instructor.

Can I request an instructor?

Yes! Children will be able to learn from scratch or gain new skills and confidence in a structured and warm environment, allowing them to better utilise and enhance their time and experience when on the mountain.

Is it a good option for children?


Definitely! Time on our mats will prepare you for when you actually want to hit the slopes. A few sessions at Vertikal will have you headed straight for your first run.




I have never skied or snowboard before – is this a good way to learn?